By using the Support Tickets plugin, you have to create a forwarder email address and "pipe" it. In simple words, setup that email address to be controlled by DELAVO. You get the 1 line of code you need when setting up your helpodesk.

In this example we'll setup an email address that will accept tickets through the "Sales" queue in your DELAVO. 

Login to your cPanel and click on the link&nbsp;<span class=""><i><b>Forwarders</b></i></span>

Click <span class="component"><i><b>Add Forwarder</b></i></span>

<span class="">Add the first part of the address you want to use, without the part after the @ sign. As you can see this is defined by the domain name in the next field (Domain). In this example, we add <b><i>sales</i></b> in that field.</span>

Click <span class="component"><i><b>Advanced Options</b></i></span>

Click <span class="component"><i><b> Pipe to a Program </b></i></span>

Paste the 1 line of code you copied from step 1 of this tutorial.

Some servers automatically chop that line and display you a "path" as a suggestion, once you paste the line in that field. Select the suggested "path" - in most of the cases it starts with<b><i> public_html</i></b>

Click <span class="component"><i><b>Add Forwarder</b></i></span>

<b><i>You're done.</i></b>

What happens now, is that people visit your helpdesk, add their email address...

...their first name...

...their last name..

...a Subject...

...their message... a queue...

<span class=""><i><b>Sales</b></i> in our example</span>

...and submit their ticket.

Then, DELAVO sends you an email notification with a link to reach the support ticket. Or you can always login to your DELAVO, select <b><i>Plugins/Support tickets&nbsp;</i></b>

...view the pending tickets inside, click on the Subject...

...add your reply...

<span class=""><i><b>Submit and close ticket</b></i></span>